‘Online Monitoring’: Unilever Aims to Harness Vaseline’s TikTok Moment.
Originally found more than 150 years ago in the oil fields of Pennsylvania, the humble pot of Vaseline may not seem like an natural focus for online content feeds.
Yet the brand’s emergence as a TikTok talking point has positioned it at the vanguard of an promotional upheaval, where major corporations are allocating substantial funds to content creators and putting fewer resources into advertising goods in conventional outlets.
A Journey from Drilling to Digital
The petroleum jelly was first manufactured in the 1870s by a chemist, Robert Cheeseborough, who noticed oil rig workers applying to their skin with a residue from oil extraction. Currently, a wave of user-generated videos have documented the product’s widespread use in “life hacks”.
It has been touted as a fix for dirty sneakers or extending perfume longevity, as well as a fix for creaky hinges. Users have even applied it to prevent the annoyance of crisp flavouring sticking to fingers.
Capitalising on the Conversation
Detecting the product’s new life online, marketers at Unilever amplified the hacks by tasking their in-house experts with verification and letting the content creators in on the results.
Suggestions that it lessened the burn from hot food on the lips were given the thumbs up. Similarly supported were ideas it could prolong perfume and rejuvenate purses. Proposals that it might bleach teeth or make eyelashes longer were disproven.
The ‘Digital Ear’ Approach
Outdoor advertising and television commercials would once have dominated Unilever’s advertising drive. But the Vaseline phenomenon has persuaded leaders to turbocharge spending on content creators.
This monitoring of online platforms to inform business strategy has been dubbed “social listening”. The company's chief executive, newly named, has stated the intention is to spend half of its colossal advertising budget on platform-based material.
Evolving With Audience Behavior
Selina Sykes, who is spearheading the social media effort, said the company was just evolving with contemporary approaches of reaching consumers. She said participating on platforms “without spoiling the atmosphere” was essential.
“How can companies join discussions credibly? That’s always what we’ve been trying to do as brands, back to when people were hanging out their laundry and discussing household products.
“The trend is shifting from a broadcast model, where we would just transmit messages … Today, it's numerous dialogues, many communities. The evolution of platform algorithms means that these audiences appear specific, yet they are vast.
“If you can make sure your brand is shared by users, talked about by other people, that is how you can build trust and relevance. Influencers are vital for this. We’re really scaling this advocacy model.”
A Revolutionary Change in Media
The approach indicates profound shifts occurring in how media is consumed, with Gen Z and millennial audiences allocating more attention to digital networks than television, magazines or radio.
The transition is visible in declines in TV and print advertising. In the UK, advertising income for major broadcasters have dropped substantially in real terms since 2019.
The Creator Economy Boom
It also reflects a media convergence as corporations essentially turn into content studios, collaborating with numerous influencers to enhance their items.
A commercial director at a major talent agency said: “Clearly, there is a migration of viewers from conventional channels and they’re spending a lot more time on social platforms like Instagram, TikTok and YouTube than they are viewing scheduled television or reading physical magazines.
“Numerous corporations inform us people trust recommendations from the creators they engage with more than they trust ads. That’s a consistent trend.”
He said brands could also save money by investing in creators over big traditional media campaigns, which also permits simpler message refinement to gauge performance.
The approach is growing. Promotional expenditure on digital creator partnerships is increasing four times faster than the broader media sector. Stateside, it has increased by over 100% since 2021 and is forecast to attain substantial figures in 2025.
Traditional Media's Continued Place
Even with this transformation, executives said they believed television commercials still played a key part to play, as TV channels continued to possess the influence to frame public debate.
She added: “One of the highest return-on-investment media opportunities is still the Super Bowl. The issue isn't broadcasters claiming: ‘Oh, we’re not relevant any more.’ The focus is on who seizes focus … There is undoubtedly a future for traditional media.”